The ADR process is a very useful tool for consumers, albeit an unpopular one among ISPs (i.e. they still have to pay up to around £350 +vat in fees to the ADR regardless of whether or not they win), but some smaller providers continue to flout the rules by wrongly assuming that they don’t have to offer an ADR or by failing to make customers aware that one is available.

The key here is that if one were to make a request to unblock a website and the ISP doesn’t co-operate then you can start the ADR process.

Upon being told that the ISP won’t unblock the website request a deadlock letter in accordance with the Alternative Dispute Resolution process.

At this point the ISP representative will probably try and convince you that you cannot make an ADR complaint about this as they are scared of costing the company ~£350. Insist on your deadlock

Imagine if everyone with a censored Internet connection raised an ADR complaint for every blocked website.

Choose.net has an excellent guide on how to go about raising an ADR.

So: when @EE enable Porn on your PAYG Wireless Broadband, you won't *believe* the Terms & Conditions: pic.twitter.com/mpxiiKZBL9

— Alec Muffett (@AlecMuffett) May 16, 2014

So as an Adult it appears you are contractually obliged to be filtered if anyone under the age of 18 is going to “use” the SIM.

And yet EE still don’t tell you exactly what else it is that you’ll be blocked from seeing as their block lists aren’t public.